If you receive a faulty, incorrect, or unfit-for-purpose product, please do NOT dispose of the product. If the product is disposed of, we will not be able to refund or replace the product. We ask of you to contact our office immediately in which we can advise on the next step.

We are unable to accept returns unless deemed faulty, incorrect, or not fit for purpose. Once products have left our supply chain, we are unable to ensure that products are of acceptable quality and have been stored as per the manufacturer’s advice. In the interests of patient safety, returned products cannot be resold. Apologies for any inconvenience caused.

Once an order has left our warehouse, we are not responsible for any changes made by the customer to the courier service.

We cannot accept any returns that come back damaged or not in secure packaging.